FAQ

01

How to keep tea fresh

The best way to store the tea is in a cool and dark space like tea cabinet or air tight container The tea can then be stored in the freezer or fridge.  Make sure to put the tea in an air tight container or ziploc bag to prevent freezer/fridge smell spreading to the tea.

Once you take the tea out from the freezer or fridge, make sure to leave the tea for a while until it returns to normal room temperature before you brew the tea.

03

What is your Returns Policy?

We do not accept returns or exchanges. If you cancel the order within a short period of time before the order has been shipped, then we can cancel the order.

05

How does your shipping process work?

Momo Tea ships orders by Canada Post or international purolator to the USA.  Depending on stock availability, all orders received by noon, will be processed and shipped the next day.   Please expect approximately 5-10 business days for shipping to arrive as in some cases it is direct from Japan to keep tea fresh. 

Momo Tea will give you $10 off if you order more than $70

Please use coupon code FREEWITH$70

You will see -$10 when you check out

02

How to brew Japanese Tea properly.

It depends on which tea you brew but most of the Japanese tea doesn’t like boiling hot water.  Our Momo Tea website includes instructions in our “How To” section to help you to properly brew the tea.  Please follow the directions for the best and most flavorful pot of tea.

 

04

How can I cancel an order placed online?

Unless the order has already been processed, you may cancel or modify your online order by emailing us at info@momotea.co

06

Is your published pricing in Canadian currency?

Yes, all prices on our web site are displayed and billed in Canadian dollars.

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